PRIVACY POLICY
FLO2 Airway & Speech Pathology, Inc.
DBA Functional Airway Lab
Updated May 12, 2026

Introduction
FLO2 Airway & Speech Pathology, Inc. DBA Functional Airway Lab (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and when you engage with our services through third-party platforms, including Practice Better.

By using the Site or our services, you consent to the data practices described in this Policy.

1. Information We Collect
a. Information Collected Through Our Website
When you visit our Site, we may collect:
• Name
• Email address
• General contact information
• Communications you voluntarily submit
b. Information Collected Through Practice Better (Third-Party Platform)
We use Practice Better, a third-party practice management platform, to collect client intake forms, assessments, scheduling information, and related service data.
Information collected through Practice Better may include:
• Parent or legal guardian contact information
• Client name, age, and medical history and context
• Medical and health-related information voluntarily provided
• Billing and payment information (processed by Practice Better or its payment processors)
We do not directly store intake form data on our website servers. Intake data is collected and stored within Practice Better’s secure systems.

2. Children’s Privacy (COPPA Compliance)
a. No Direct Collection from Children Under 13
We do not knowingly collect personal information directly from children under the age of 13 through our website.
b. Intake Forms and Minors
For clients under 18:
• Intake forms must be completed by a parent or legal guardian through Practice Better
• Parental consent is required before services are provided
c. If We Learn of Unauthorized Collection
If we become aware that personal information from a child under 13 was collected without parental consent, we will:
• Promptly delete the information
• Take reasonable steps to prevent future collection

Parents may contact us at karie@functionalairwaylab.com to review or request deletion of their child’s information.

3. How We Use Your Information
We use information collected through our Site and Practice Better to:
• Provide speech pathology and functional breathing assessments, and breathing education services
• Communicate with clients and parents/guardians
• Manage scheduling, documentation, and client support
• Process payments
• Comply with legal and professional obligations

We do not sell your personal information.

4. Third-Party Service Providers (Practice Better)
We use Practice Better to manage client data, intake forms, scheduling, and service delivery.
Practice Better:
• Maintains its own privacy and security practices
• Stores data in accordance with its Privacy Policy and Terms of Service

Your use of Practice Better is subject to Practice Better’s Privacy Policy, which we encourage you to review. We are not responsible for the privacy practices of third-party platforms, but we only use providers that maintain reasonable data protection standards.

5. Medical and Health Information Disclaimer
Any medical or health-related information collected:
• Is provided voluntarily by clients or parents/guardians
• Is used solely for educational, assessment, and treatment purposes

6. Disclosure of Information
We may disclose personal information:
• To service providers such as Practice Better and payment processors
• If required by law or legal process
• To protect the rights, safety, or property of our business or clients

We do not sell or share personal information for advertising purposes.

7. Cookies and Website Analytics
Our Site may use cookies or similar technologies to:
• Analyze traffic
• Improve functionality
• Enhance user experience

You may disable cookies through your browser settings.

8. Data Security
We take reasonable steps to protect your information through administrative, technical, and physical safeguards. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Maintain business records
• Comply with legal obligations

You may request deletion of your information at any time, subject to medical record-keeping requirements.

10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
• Access personal information
• Request correction or deletion
• Withdraw consent

Requests may be submitted to karie@functionalaiwaylab.com.

11. California Privacy Rights (CCPA/CPRA)
California residents have additional rights, including:
• The right to know what personal information we collect and how it is used
• The right to request deletion or correction
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising privacy rights

We do not sell or share personal information, including information relating to minors.
This California Privacy Rights Addendum does not alter the governing law provision set forth in our Terms of Use and applies solely to statutory privacy rights afforded to California residents.
Parents or legal guardians may exercise these rights on behalf of their child.
Requests may be submitted to karie@functionalaiwaylab.com.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of the Site or services constitutes acceptance of the updated Policy.

13. Contact Information
If you have questions about this Privacy Policy or data practices, contact:

FLO2 Airway & Speech Pathology, Inc. DBA Functional Airway Lab
Email: karie@functionalaiwaylab.com